FAQs – Property Owners
PROPERTY MANAGEMENT
How do you create the Airbnb listing?
Leveraging our extensive experience, we design highly appealing listings by incorporating captivating photographs, engaging descriptions, eye-catching titles, and a refined overall aesthetic.
What do your services cover?
Our expert cleaning team is ready to serve you every day of the year, providing premium, hotel-quality cleaning services.
What is your experience?
We’ve collaborated with leading operators in the short-term rental sector, leveraging their expertise to shape our own unique brand and value proposition.
How do you screen guests?
Yes! Our guest filtering process requires:
+An official government-issued ID
+Recommendations from previous hosts
+Verification through Airbnb
+A security deposit
What if we need a handyman?
As a start-up, we’re actively establishing strong connections with trusted, professional service providers. If handyman services are required, we’ll coordinate all the necessary arrangements on your behalf, and the professionals will invoice you directly, ensuring complete transparency.
How do cleaning fees work?
The cost of cleaning is always billed directly to the guest.
Financial and Contractual Information
How will I get paid?
We’ll set you up as a payee on Airbnb, and you’ll receive your payout directly from them 24 hours after your guest checks in.
What if we decide to end the engagement?
Our contracts are open-ended, giving you the flexibility to discontinue our services at any time without any penalties.
How are damage claims handled?
We take care of all damage claims directly on Airbnb, backed by our $1,000,000 Superhost insurance for each booking. Plus, Airbnb’s Air Cover program provides additional robust protection.
What are your rates?
Our rates differ based on your property’s type and size. Please call or text us for more details.
How do you optimize pricing?
We review rental trends in comparable properties and tailor nightly rates to enhance both your monthly income and occupancy levels.
How can I contact you?
24/7 Support
Customer Service | Comfy Overnights
inquiry@comfyovernights.com
289-255-2076
Property Access & Utilization
What if I want to use the property personally?
Simply let us know when you need it, and we’ll block those dates for you at no extra cost.
What access do I have?
We grant each client co-host privileges on Airbnb, ensuring you have complete control over your reservations, pricing, transaction records, and calendar availability.
How does your customer service work?
Our dedicated team is on call 24/7 to promptly address any questions or inquiries you may have.
What if we bring a client interested in renting our chalet during an available period (excluding family and friends)?
In this case, it is best to direct them to the Airbnb listing. This approach not only helps build your property’s reviews but also ensures they benefit from Airbnb’s $1,000,000 insurance and go through their rigorous KYC checks.
How do you manage inventory reporting?
We monitor your supply levels and notify you promptly when essential items—like soap and toilet paper—are running low.
How do you report damages?
In the unlikely event that a guest causes damage, we manage the entire claims process for you using Airbnb’s Air Cover, which offers up to $1,000,000 in insurance protection.
Take Action Now
Ready to Get Started?
Take the first step towards hassle-free property
management by contacting us today.